Last Updated: January 30, 2018
1. WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION THAT YOU SUBMIT.
Sprouts obtains information from and about you that you submit in a number of different ways through your use of the Services, including:
A. Personally Identifiable Information. You can visit and use the Services without sharing personally identifiable information, but you will be required to provide personally identifiable information in order to use certain features of the Services. We will collect any personally identifiable information from or about you that you voluntarily submit to us through your inputs to or interactions with the Services. For instance, you must provide personally identifiable information to Sprouts: if you wish to purchase gift cards, catering services, or other products or services; if you wish to receive or redeem mobile Sprouts coupons, newsletters, or other information from Sprouts; when you sign up for a Sprouts customer account; when you submit a job application; and when you send Sprouts email messages or call Sprouts by telephone (in which event Sprouts may retain the content of your email or telephone messages, together with your email address and Sprouts’ response to you).
B. Account Information. To create a Sprouts customer account you will need to submit your name, email address, zip code, and telephone number. You may populate your account profile with other types of information that you choose to submit, for example, your preferred Sprouts store locations, gender, and dietary and lifestyle attributes.
C. Payment Information. Purchases of products or services made using the Services (for example, gift cards) must be made by credit or debit card. All credit and debit card information is provided directly to our PCI-compliant third-party payment processor. Sprouts does not directly access, handle, or store your credit or debit card information. To make a purchase via the Services, you will need to submit your name and your credit or debit card type, number, expiration date, security code, and billing address. Payment by credit or debit card is subject to the approval of the card issuer. We will not be liable in any way if a card issuer refuses to accept a credit or debit card for any reason. We will maintain a record of the purchases that you make via the Services.
D. Gift Card Information. When you purchase a gift card through the Services you will need to provide your payment card information as discussed above. We will also collect any messages and other information that you may provide when purchasing a Sprouts gift card, such as the name and address of the gift card recipient. Gift card purchases are subject to the terms of our gift card provider, Transaction Wireless (owned by First Data), which are located here. Additionally, you can check the balance of a Sprouts gift card on the Services by entering the number of the gift card.
E. Catering Order Information. We will collect any information submitted in the course of ordering catering services using the Services, including any comments you may submit.
F. Mobile Coupons & Checkout Challenges. If you download or “clip” mobile Sprouts coupons using the Services, we will store information pertaining to the coupons you clip or redeem. If you redeem mobile coupons using the myEasyScanBarcode feature, we will also collect information on purchases made using the myEasyScanBarcode feature and we will connect that information to your Sprouts customer account. We will also collect information reflecting your Checkout Challenge activity, including, for example, when qualifying purchases are made.
G. Sweepstakes. To participate in any sweepstakes or promotions that Sprouts may make available you will need to submit certain information required for entering, which may include additional personally identifiable information. Sweepstakes entries may be tied to your Sprouts customer account.
I. Mailing List Information. If you agree via the Services or otherwise sign up to receive communications or promotions from us, you will need to submit your email address. We will use this information to send you marketing messages and other Sprouts promotional materials, including a “welcome” email and subsequent newsletters and other emails or messages. If you do not wish to receive such messages and materials, you may notify Sprouts of your preference by following the instructions included in each communication (e.g., the unsubscribe instructions contained in the applicable email), by emailing Sprouts at [email protected], or by contacting Sprouts at 1-888-577-7688, or by regular mail at:
Sprouts Customer Relations
5455 East High Street
Phoenix, AZ 85054.
We may use third-party email providers to deliver these communications to you.
2. OTHER INFORMATION WE COLLECT.
A. Account Activity. If you use the Website or App while signed into your Sprouts customer account or make purchases at a Sprouts store location, we will collect information on how you use your account and the Services, for example, mobile coupons clipped, catering order history, recipes saved, and T-log transaction data (i.e., purchase history).
B. IP Addresses and Related Data. The App and the servers used to operate the Website may automatically collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Services. This information includes Internet protocol (“IP”) addresses assigned to the computer from where you access the Internet, your approximate geographic location, your mobile device ID numbers and identifiers, pages visited on the Website, website pages visited before and after visiting our Website, type of web browser used, type of operating system, the domain name of your Internet service provider (ISP), the length of time you spend on the Services, date and time stamps, and clickstream data. Sprouts may use this information to administer the Services, to generate statistical information, to monitor and analyze Service traffic and usage patterns, to monitor and prevent fraud, to investigate complaints and violations of our policies, and to improve Website and App content and the products, services, materials, and other content that we describe or make available through the Website or the App. We may combine this information with personally identifiable information, other Collected Information, and information obtained from third parties for security reasons. The suppliers that we use to provide the Services may collect information about your use of the App and your visits to the Website and other websites.
F. Google Analytics’ Advertising Features. We have enabled and implemented the following Google Analytics Advertising Features: Remarketing with Google Analytics, Demographics and Interest Reporting, Segments, DoubleClick Campaign Manager Integration, and DoubleClick Bid Manager Integration. Remarketing with Analytics uses Google Analytics cookies to serve advertisements to you across the Internet based on your visit to the Website. Demographics and Interest Reporting uses a third-party cookie to collect information about our Website traffic by tracking users across websites and across time, which generates a report for us to better understand our Website users. Segments allows us to isolate and analyze subsets of Website users by sorting our Google Analytics data. DoubleClick Campaign Manager Integration and DoubleClick Bid Manager Integration allow us to view, analyze, and create remarketing lists using our DoubleClick Campaign data. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Website.
H. Advertising Networks, Personalized Advertising, Remarketing, and Retargeting. From time to time the Services may use or participate in advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms, including advertising retargeting services provided by Facebook (sometimes referred to the Facebook “tracking pixel”) and Google AdWords. These services collect anonymous information about your visits to and interactions with the Services and other websites and will use that information to target advertisements for goods and services. These targeted advertisements may appear on the Services or on other websites. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.” For example, a third-party advertising network might collect the type of Internet browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of the Services and other websites, the location of your Internet service provider, the date and time of a visit to a website and other interactions between you and a website.
If you have a Facebook account but do not wish Facebook to collect data relating to you via our Website or App, we suggest that you:
(a) hide social media platform plug-ins using an ad blocker;
(b) always log off completely from Facebook before visiting other websites and delete all related cookies; and,
(c) where the option is available, disable the advertising services and networks operated by Facebook.
We use Google AdWords, an online advertising service provided by Google, to serve ads on our behalf across the Internet and sometimes on the Website. Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to collect anonymous information about your visits to the Website and your interaction with our products and services to generate targeted advertisements to you on other websites that you visit across the Internet. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Website.
To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, please visit the National Advertising Initiative Consumer opt-out page at https://www.networkadvertising.org/choices or the Digital Advertising Alliance Self-Regulatory Program at https://www.aboutads.info. Please remember that changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time.
The Services may also use the advertising services and networks offered by those social media platforms to deliver advertising content. Use of these services requires social media platforms to implement cookies or pixel tags to deliver ads to you while you are logged into the platform.
If you do not wish a social media platform to collect information relating to you via the Website, we suggest that you:
(a) hide social media platform plug-ins using an ad blocker;
(b) always log off completely from the social media platform before visiting other websites and delete all related cookies; and,
(c) where the option made available by the social media platform, disable the advertising services and networks operated by that platform.
Sprouts is active on social media, including Facebook, Instagram, and YouTube. You have the opportunity to comment on those social media platforms regarding Sprouts and the products and services we offer. Sprouts reserves the rights to post on its websites and social media pages any comments or content that you post on our social media pages.
3. SPROUTS’ USE AND DISCLOSURE OF COLLECTED INFORMATION.
A. Demographics and Evaluation and Improvement of the Services. Sprouts uses and discloses Collected Information to understand its Services’ demographics and content preferences. For example, Sprouts may provide aggregate information about Sprouts’ customers, sales, Website traffic patterns and related information to Sprouts’ affiliates and other third parties. We may use Collected Information: to analyze, develop, and improve the content, materials, products, and services that we make available through the Services and the Services’ functionality; to inform marketing and communication plans and strategies; to evaluate user needs and customize Service content, promotional emails, and your browsing experience; and for other legitimate and lawful business purposes.
B. Purpose Collected. Sprouts uses your personally identifiable information and other Collected Information for the purposes for which it was collected, for example: to administer Sprouts business activities; to communicate with you in connection with your Sprouts customer account or purchases; to provide customer service and make available coupons and other offers, promotions, products and services to you and other Sprouts customers and prospective customers; and to provide you with information and communications that you request. Your telephone number will be used to look up your myEasyScanBarcode and your Sprouts customer account (e.g., when you redeem mobile coupons at a Sprouts store location). Your location information will be used to add location information to your account, if applicable, to find a Sprouts store location near you, and to understand where our users are located. We will use your purchase history, related information, and your profile details (e.g., dietary preferences) to determine which mobile coupons we make available to you. Information submitted by you or otherwise collected in connection with the single sign-on functionality will be used to connect with the applicable social media platform and to enable you to sign in on the Website or App using your existing applicable social media account. If you contact us for support or assistance in using the Website, we may use Collected Information to determine whether or not your system meets the minimum requirements needed to access and use the Website and otherwise to contact you regarding your request.
D. Text Messages. If you opt in to receiving text messages from Sprouts when prompted, Sprouts will send you a text message that contains a link from which you can download our app. Consenting to receiving text messages is not required to buy goods or services or to otherwise do business with us.
E. Sharing Collected Information with Our Suppliers. We may share Collected Information with our Website and App management and hosting suppliers, payment processors, sweepstakes administrators, marketing and public relations service providers, email service suppliers, and other suppliers as necessary for us to provide the Website, the App, and our products and services to you and as may otherwise be permitted by applicable law. Our suppliers are authorized to and may use and disclose Collected Information as necessary for them to provide the applicable services to us.
F. Business Transactions and the Protection of Rights. Sprouts may use and disclose to third parties Collected Information:
(b) to protect the rights, property or safety of Sprouts or other persons, or to comply with a judicial proceeding, court order or legal process served on Sprouts (including by disclosing Collected Information to law enforcement), in each case to the extent permitted by law; and
(c) if we believe doing so is necessary to operate the Services or to protect our rights or the rights of others, including disclosing information necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies.
G. Aggregate Data. We may aggregate personally identifiable information and other Collected Information to create anonymous aggregate data on Service users, which describes users as a group but does not reveal the identity of individual users. We may use aggregate data to understand users’ needs, to determine user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products and services.
4. CHILDREN’S PRIVACY.
The Services are not directed at, nor are they intended for use by, anyone under the age of thirteen (13). Sprouts does not knowingly collect or use information from children under thirteen (13) through the Services.
5. ACCESS FROM OUTSIDE THE UNITED STATES.
If you are visiting or using the Services from outside the United States, please be aware that Collected Information may be transferred to, stored in, and processed in the United States (where our and our suppliers’ servers and databases are located and operated). The data protection and related laws and regulations of the United States might not be as comprehensive as those in the country from which you are accessing the Services.
6. INFORMATION SECURITY STANDARDS.
7. ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION.
8. THIRD-PARTY SERVICES.
9. CONTACT US.
Sprouts Farmers Market, Inc.
5455 E. High Street, Suite 111
Phoenix, Arizona 85054
Email: [email protected]